FAQ

1. Where do you ship to?
We currently ship across the United States.

2. How long does shipping take?

We offer several shipping options:

✦ Express Shipping (3–6 business days): $20
✦ Free Shipping (7–14 business days): $0
✦ Free Standard Shipping (7–14 business days): $10

Orders are typically processed within 1–3 business days before shipment.

3. Why are there multiple “Free Shipping” options?
Some items or promotions may include different free shipping methods. All free shipping options deliver within 7–14 business days.

4. Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking number via email.

5. What if my order is delayed?
Delivery times are estimates and may vary due to shipping carriers, holidays, or high demand. If your order is significantly delayed, please contact us.

6. Do you accept returns or exchanges?
We accept returns or exchanges within a limited period, provided items are unused and in original condition. Please contact us before returning any product.

7. Are your cleaning tools safe to use on all surfaces?
Most of our products are designed for multi-surface use. However, we recommend checking the product description or testing on a small area first.

8. Can I modify or cancel my order?
Orders can only be changed or canceled shortly after being placed. Please reach out as soon as possible.

9. How can I contact customer support?
You can contact us via email, and we typically respond within 24–48 business hours.

10. Do you offer bulk or wholesale options?
For bulk orders or special inquiries, please contact us directly for more information.